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Crocs Reviews

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Overall Rating

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7 Reviews
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About Crocs

Crocs.com is an online platform that offers a wide range of products and services. They are known for their unique footwear, which is both comfortable and fashionable. The website provides detailed information about their products, including sizing and availability. In addition to selling footwear, Crocs.com also offers customization services, allowing customers to personalize their shoes to reflect their individual style and spirit.

Their customer service is comprehensive, providing assistance with order tracking, returns, shipping, and delivery. They have various contact options including live chat, email, phone, and physical store locations. They also provide detailed instructions for returns, including information about their return policy, credits, and refunds.

Furthermore, Crocs.com has a dedicated section for frequently asked questions, where customers can find answers to common inquiries about their products and services. They also have a dedicated team available for personal assistance via chat or phone.

In terms of their business model, Crocs' key activities consist of manufacturing, marketing, sales, and research & development. They are constantly developing new ideas, products, and technologies to stay ahead in the market.

Please note that this information is based on the most recent data available and may be subject to change. For the most accurate and up-to-date information, please visit the official Crocs.com website.

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Crocs Customer Reviews (7)

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Shahidat Ryzaev
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Feb 10, 2023
Dominic Simard
Dominic Simard
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Feb 9, 2023
Troy Behne
Troy Behne
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Feb 9, 2023
Linda Peed
Linda Peed
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Feb 7, 2023
Russel Gordon
Russel Gordon
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Feb 6, 2023
Kimberly Fitzpatrick
Kimberly Fitzpatrick
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Feb 5, 2023
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Feb 5, 2023

Crocs Customer’s Q&A

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Crocs FAQs

FAQ

About crocs.com Prices and Cost?

The prices of products on crocs.com vary depending on the style and type of material used for the shoes. On average, a pair of Crocs in 2022 was typically priced between $50-60 USD. The Classic Clog style that has been around since the brand first launched retails for between $44.99 and $55.99 for both men’s and women’s sizes. However, there can be additional costs associated with purchasing Crocs such as taxes and shipping fees. The site offers Free Economy Shipping on all orders over $49.99. Crocs™ products are covered by a 90-day warranty. They also offer a 15% off when you sign up for Crocs Club. Please note that prices may have changed since this information was last updated..

FAQ

What is Crocs Club?

The Crocs Club is a loyalty program designed by Crocs, Inc. to recognize their loyal customers through special offers and benefits. When you register as a Crocs Club member, you can enjoy a 15% off your next purchase. Membership also provides you with the first look at new collections and collaborations, access to special discounts and sales, early sale access, and exclusive offers for free and upgraded shipping throughout the year. There are no membership fees associated with the Crocs Club, and no purchase is required to enroll in the program. Membership is open to legal residents of the fifty United States, the District of Columbia or Puerto Rico who are at least thirteen years of age at the time of enrollment, and have an active email address..

FAQ

About crocs.com Popular Products and Services?

Crocs.com is a popular site for purchasing Crocs footwear. The site offers a variety of services including free shipping on all orders over $49.99, hassle-free returns, a 90-day warranty on products, and secure transactions. They also have a Crocs Club where customers can sign up to get a 15% off on their next purchase.

The site features a range of popular products. Some of the best-selling footwear includes the Classic Clog, Kids' Classic Clog, McDonald’s x Crocs Birdie Classic Clog, Hello Kitty Classic Clog, and the Dylan Clog. They also offer Jibbitz Mystery 10 Packs and a variety of other styles and collaborations.

Crocs shoes are popular among people of all ages and from all walks of life. They are particularly favored by individuals who work in professions where they need to stand or walk all day, such as nurses, doctors, and chefs. They are also popular among people who work in outdoor environments, such as construction workers and farmers. Year after year, the popularity of Crocs continues to grow, whether among fashion-forward Gen Z-ers, who’ve racked up the brand’s 9 billion views and counting on TikTok, or in blockbusting collaborations like Salehe Bembury x Crocs, which received Footwear News’ 2023 Collection of the Year Award.

FAQ

How can I track my order on crocs.com?

To track your order on Crocs.com, you have two options:

Option 1: If you are a registered user, follow these steps: 1. Visit Crocs.com and select Sign In from the top navigation bar. 2. Enter your registered email address and password and click Sign In. 3. Under Order History, select your order number. 4. In the right column of the Order Details page, find Track Shipment and click the blue tracking number. Your tracking information will display with the estimated delivery date and package travel history.

Option 2: If you are a guest user, follow these steps: 1. Click Order Status in the footer at the bottom of the home page. 2. Enter your order number and your email address. (Be sure to capitalize the CUS at the end of the number. For example: 00123456CUS.) 3. Click Go. 4. In the right column of the Order Details page, find Track Shipment and click the blue tracking number. Your tracking information will display with the estimated delivery date and package travel history.

Please note, if your order number ends with EQL, you will need to contact Customer Service for order updates..

FAQ

About crocs.com Payment Method?

Crocs.com accepts several payment methods. The preferred payment method is credit card, including Visa, Mastercard, American Express, and Discover. They also accept check and ACH wire transfers, but these may add to your processing time. Crocs.com does not accept purchase orders. In addition to these, they offer a service called Installments by Afterpay. This service allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest. To use Afterpay, you need to choose it as your payment method at checkout, either online or in-store. If you're shopping online, you'll be directed to the Afterpay website to register and provide payment details. If you're shopping in-store, you can use the Afterpay Card with Apple Pay or Google Pay to make a contactless payment. Please note that Afterpay is only offered to customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay. Transaction values are limited to $1000 per purchase made on Crocs.com or at a Crocs store location using Installments by Afterpay. Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders..

FAQ

crocs.com Return Policy?

Crocs.com has a detailed return policy and shipping policy.

For returns, items are available for return once they have shipped. A full refund, excluding shipping charges, will be issued on unworn and unwashed merchandise within 45 business days to the original form of payment. Items that are beyond 45 days from that date will no longer be available for return. Items marked "Final Sale" are not eligible for return or exchanged and are not subject to price adjustment. Products created for collaborations or special events cannot be returned online or in-store unless they're defective or flawed. Returns take up to 10-14 business days to process after the package is received.

For shipping, they offer several methods. Economy shipping is $7.99 flat rate or free on orders over $49.99 (not including taxes and after discounts). Orders ship within 2-4 days of order date. Standard Ground shipping is $9.99 flat rate or $4.99 on orders over $49.99 (not including taxes and after discounts). Orders ship within 1-3 days from order date. Express 2-Day shipping is $21.99 flat rate or $18.99 on orders over $49.99 (not including taxes and after discounts). Orders ship within 1 business day from order confirmation, M-F for orders placed by 11am EST. Express Next Day shipping is $31.99 flat rate or $24.99 on orders over $49.99 (not including taxes and after discounts). Orders ship within 1 business day from order confirmation, M-F for orders placed by 11am EST.

FAQ

What is the contact information of Crocs.com?

Here is the contact information for Crocs.com:

  • Customer Service Phone Number: 1-866-306-3179
  • Working Hours: Opens at 9 AM ET from Monday to Thursday, 24 hours. Closes at 5 PM ET on Friday. Closed on Saturday and Sunday.
  • Email for Partnerships & Collaborations: Collabs@crocs.com
  • Email for Crocs Cares: CrocsCares@crocs.com
  • Mailing Address: Crocs Retail, LLC. 500 Eldorado Blvd Broomfield, CO 80021 USA

Please note that the working hours are in Eastern Time. If you have any comments, concerns, or compliments, feel free to drop them a line. If your question hasn’t been answered in the Crocs™ FAQ section, feel free to contact Crocs customer service to get all your questions answered!.

FAQ

How do I track my order on Crocs.com?

To track your order on Crocs.com, you have two options:

Option 1: If you are a registered user, you can log in to track your order. Visit Crocs.com and select "Sign In" from the top navigation bar. Enter your registered email address and password and click "Sign In". Under "Order History", select your order number. In the right column of the Order Details page, find "Track Shipment" and click the blue tracking number. Your tracking information will display with the estimated delivery date and package travel history.

Option 2: You can track with your order number and name. Click "Order Status" in the footer at the bottom of the home page. Enter your order number and your email address. (Be sure to capitalize the "CUS" at the end of the number. For example: 00123456CUS.) Click "Go". In the right column of the Order Details page, find "Track Shipment" and click the blue tracking number. Your tracking information will display with the estimated delivery date and package travel history.

Please note, if your order number ends with "EQL", you will need to contact Customer Service for order updates..

FAQ

What is Crocs' return policy?

Returns accepted within 45 business days of shipping date for unworn and unwashed merchandise, refunded to original payment method (excluding shipping charges).
FAQ

Can I cancel my Crocs order?

Yes, you may cancel a Crocs order within 30 minutes of submitting it. However, orders placed using Crocs Gift Cards cannot be cancelled.

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